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If you are not ordering a Package Sale, we do charge a separate fee for shipping and handling. International shipping-and-handling rates are based on the size of your order: the larger your order, the lower the rate. For international orders, the shipping-and-handling rate varies from
23% to 10% of your order total (please see chart below). If your order is to be shipped within India, there is a flat 5% shipping-and-handling fee.
On the checkout page, you will select a delivery destination, and the next page will calculate the shipping-and-handling fee for you automatically. On request, we can also make special quotes for shipping if the merchandise order amount is over
$2000. |
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For delivery in India, the shipping-and-handling fee is 5% of your order total.
For international orders, the shipping-and-handling fee is charged as a percentage of your order total as follows:
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| $ 65 to
80 |
23% |
| $
81 to
100 |
21% |
| $
101 to
125 |
20% |
| $
126 to
150 |
19% |
| $
151 to
175 |
18% |
| $
176 to
200 |
17% |
| $
201 to
250 |
16% |
| $
251 to
300 |
15% |
| $
301 to
400 |
14% |
| $
401 to
500 |
13% |
| $
501 to 1000
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12% |
| $ 1001
to
2000
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11% |
| $
2001
to 5000 |
10% |
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normally need a minimum of fifteen days for
processing and shipping; outfits which have
intricate hand work may take an additional
two weeks or more. Check the description of
the items you are ordering for more
information. Outfits ordered from the Just
In Fashion, Best
of Bollywood, Discount
Counter, Offer
of the month Top
20 of the Month and Best
Sellers sections can be delivered more
quickly, but even for them we need three to
four business days to tailor the garments to
your measurements. All our international
orders are delivered by DHL or equivalent
courier companies, and their portion of the
total delivery time varies according to the
destination. Delivery within India will be
in 24 to 36 hours after your order has been
fully processed. |
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We
can assure you Shipment Date but
not able to promise delivery times, since we do not handle delivery ourselves but use a courier service. However, you will be able to track your order online
on your user interface. . If you need something extra-quickly, we suggest ordering from our
Express
Delivery and Best
Seller sections sections, as we keep extra stock on hand for the items in these sections and have streamlined the processing for them. If you need a bridal outfit in a hurry, please see the FAQ:
I am in a big rush! My wedding is approaching very soon. Can you get a bridal outfit to me in ten days? |
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Yes! From the day you place your order to the day it arrives at your door, you can track it
at your user interface after login
When you place an order, it is incorporated into a batch
process into your individual user
interface. All you have to do is login
into your interface and check your order
status and the date it was last updated
on. This is a very easy process.
You can also view all your previous order
process history.
When we ship the order, we send you an automatic e-mail with shipping details; then, you can track your order during shipment directly with the courier. (There are some exceptions; in certain cases, in order to protect our customers' security, we do not send a shipment tracking number. Please see the FAQ "Can I track my order during shipping -- will you send me the shipment tracking number?" for more information.) |
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Unfortunately, we cannot calculate this for you. VAT, customs taxes, and import duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. Each country has its own mechanism for calculating and collecting such fees.
VAT / import duties / customs taxes are not included in our ordering process, but may be charged to you by your government. They are entirely your responsibility.
We apologize for any inconvenience this may cause you, but we are unable to alter the situation. |
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| In our experience, there are few delays caused by customs or import procedures in most countries. The exceptions are Canada, where there are occasionally minor problems that cause a day or two of delay, and the U.K., where even small consignments may be processed harshly by the VAT authorities, causing a few or even several days' delay. Please keep in mind that all such issues are entirely beyond our control. |
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| Part of the reason that we are able to keep our prices so low and our selection so large is that we do not have any showrooms or shops of our own. There would be nowhere for you to shop with us! Our facilities are warehouses, offices, and workrooms. You certainly may find some of the things we produce in the better retail shops and boutiques all over India, but the only place to find our entire selection is on our websites. |
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| What if I am not at home when the courier tries to deliver my order? Can I waive the signature requirement so that the package can be left on my doorstep? |
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| As an international e-commerce business, we must require a signed hard copy of delivery receipts. We do ask our couriers to attempt delivery three times. If, on the first attempt, you are not at home, then courier company will either call you to arrange a better delivery time, or leave details in your mailbox or on your door about contacting them for special arrangements. The individual courier companies have their own systems and requirements for this type of service, which may also vary from place to place; you may wish to contact the courier directly for more details. |
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